Jok Church speaks at TED2007

In March 2007, a handsome iron-haired man stepped onto the low stage at Monterey dressed in full leathers, and gave what might be the most beautiful 3-minute TED Talk of all time. Jok Church told a story from his childhood:

I was the class queer. I was the guy beaten up bloody every week in the boys’ room, until one teacher saved my life. She saved my life by letting me go to the bathroom in the teachers’ lounge. She did it in secret. She did it for three years.

Jok got a little older, escaped to San Francisco and became active in AIDS organizations, learning, as many did in the 1980s and ’90s, how to lovingly care for dying friends. And one day, that teacher, the one who’d saved his life, called him. Watch the talk, would you?

A longtime techie, Jok was the creator of You Can with Beakman and Jax,  a science comic strip for kids that ran in Sunday papers and inspired the long-running TV show Beakman’s World. As his friend Richard Bolingbroke writes:

Kids would write in with questions like “why is the sky blue” and he would create this amazing at-home science experiment to demonstrate how to prove this, along with an upside-down line of commentary, which often offered unsolicited personal advice on being a free thinker.

Which sounds exactly perfect. Jok died of a heart attack on April 29, 2016. He will be much missed.

Musicpreneur : The Creative Approach to Making Money in Music

Two years ago I started writing a book, today I am excited to tell the world about it.

I was fascinated with what set successful musicians in today’s music industry apart from those with talent but no music career in their future. Research for the book had me taking a serious look at successful musicians and artists through to CEO’s, athletes and the world of neuroscience.

I wanted to present a resource that gave the reader the mindset, tools and approach for success in music. And I wanted it to be a book that related to left and right brain thinkers alike, hopefully connecting the two. The result is Musicpreneur : The Creative Approach to Making Money in Music

Although it will be officially released in late January I would love you to take a sneak peek by clicking here.

Musicpreneur connects the dots between music and business. With a healthy dose of creativity, it provides the tools, knowledge, mindset and approach for you to get heard above the noise and build a successful career in music.

Aaron Bethune. Music specialist. Creative Collaborator. Musicpreneur.

 

Musicpreneur : The Creative Approach to Making Money in Music

“If you have a dream to turn your music into your career, this is a must-read. Today’s musician is part artist, part entrepreneur, and part marketing expert. Aaron covers all of the bases in this fantastic book.”

Steve Jones, author of Brand Like a Rock Star: Lessons from Rock ’n’ Roll to Make Your Business Rich and Famous

 

“It’s tempting, when you go into the music business, to think that all you have to do is write a great song. That certainly helps. It’s also a necessity to know all aspects of the industry, so you’re able to tackle any challenge you’ll ever face. This book might just be all you’ll ever need to read.”

Eric Alper, Director of Media Relations, eOne Music Canada

Musicpreneur : Creative Approach to Making Money in Music

Flash back to the summer of 2014. Sunny skies, warm days, and consumers were paying, on average, $3.70 for a gallon of gas. But an autumn chill brought a rapid decline in the price of a barrel of oil that carried through the winter months. By the winter of 2015, the price of a gallon […]

Mark Maryanovich PhotographerThis month (March 2014) my interview with photographer Mark Maryanovich is the cover story for the US publication “Regional Musician.”  Below is the interview with Mark. To read the rest of the magazine, see the photos and check out other editions you can go here: www.regionalmusician.com

Mark Maryanovich is a Canadian photographer based in Santa Monica, CA, born in Windsor, Ontario and raised on Canada’s rainy west coast.  He has won a number of awards for photography and is a referenced source of inspiration by many in the industry. His clients have included Chris Cornel, Randy Bachman, Gibson Guitars, Bob Rock, Chad Kroeger and Henry Rollins to name a few. His work has appeared on the cover of books, in Rolling Stone, Billboard, and Canadian Musician and that’s just skimming the surface.

After working with every major artist, label and management company in Canada, Mark’s logical next move was to expand his career south of the border. His personal preference being to shoot outdoors made California the ideal place to relocate. Working in cities like Vancouver often required numerous days to be set aside in order to ensure one day of good weather!

While shooting in LA has the advantage of the weather it has the disadvantage of being home to many, many photographers. So how do you stand out from the crowd and what can artists learn from Mark’s success and experiences?

The reality is that there is little difference between achieving success in music, photography, art, acting or any line of work for that matter. It takes undeniable talent and expertise along with commitment, dedication, passion, work ethic, persistence, self worth, belief, among other things and all of which are traits that Mark has learned from his mentor Raphael Mazzucco.

I have known Mark for a number of years. I was already a fan of his work before we met and didn’t even know it. I had albums with his work on the cover, not to mention some of the most recognizable photos of bands I dig have been taken by him.  It was a pleasure to get the chance to ask Mark some questions about his career, what artists can do to have a more successful photo shoot and from his perspective what stands out about successful musicians. Here is the Q&A:

 

Aaron Bethune: When did you first have an interest in photography? 

Mark Maryanovich: My interest in photography started late, I wasn’t introduced to it as a career until I was 25, when I met artist and fashion photographer Raphael Mazzucco while I was living in Montreal.

AB: What inspired it to become a career?

MM: The first portrait I ever shot was printed in Ocean Drive magazine. It was of musician David Usher, and seeing it in print was incredibly inspiring.

AB: Why music and how did you get into photographing musicians?

MM: Raphael taught me that you should photograph what you’re passionate about, and I was always passionate about music. To me it combined art and style, and capturing that made for good pictures.

AB: What was your first big break?

MM: My first big break was photographing The Tea Party at Le Studio Morin Heights for Canadian Musician Magazine.

AB: Where did that lead?

MM: I moved to Vancouver shortly after that and started my career on the west coast. I began by assisting fellow friends and photographers Johnathon Vaughn Strebly and Gregory Crow. I also learned about the importance of personal style from Tracey Pincott, a brilliant stylist. In the early days, we were still using film, so testing and learning how to shoot was much different from today. Expensive for one thing, as we had to pay for film for each shot we took. Photographers these days are extremely lucky to have the freedom of digital both creatively and financially, to test, learn and grow.

AB: Has the work always been word of mouth? Are you a hustler? 

MM: Pretty much, the work has been word of mouth. I’ve been really fortunate over my career, in that most of business comes from repeat clients and referrals. I guess the hustling part would come in with the fact that on every shoot I hustle to make sure the client’s expectations are exceeded.

AB: What are your keys to networking? How do you build relationships?

MM: One thing about choosing to be a music photographer, is that my clients are incredibly cool people. I always enjoyed going to shows, meeting and hanging out with musicians. I’m interested in music and getting to know them so a lot of my relationships build organically, but they’re always about the work, which is what I most enjoy.

AB: What do you feel beyond talent makes people want to work with you?

MM: I usually try to make each shoot different, and usually it’s on location and somewhere interesting and new to the artist that makes it compelling for both of us. Also, I shoot very differently from other photographers, I think. I prefer to work one on one with the artist, and a lot of artists have said that they appreciate that, and find that it makes the shooting process a lot easier and more enjoyable for them.

AB: What does a typical shoot consist of?

MM: A typical shoot consists of collaborating with the artist beforehand in terms of locations and style, researching the client and their music to fully understand the direction they’re looking to go, scouting locations, planning set ups, then executing the shoot. Beyond that, every shoot is different, which is another aspect I really enjoy about my job.

AB: What makes an enjoyable experience working with an artist? 

MM: Good energy and an open mind, a willingness to try something different, even if it’s not been planned beforehand make for an enjoyable experience, because you never know what might work on the day.

AB: From your perspective as a photographer, what stands out about artists that have achieved a high level of success? Is there a certain feeling you get from them, a particular personality, recognizable traits?

MM: Artists that have achieved the highest level of success are usually the most professional, and are focused on getting the job done in the time allotted. Also, good business skills or management with good business skills are really recognizable traits.

AB: What are the key elements to a successful shoot? What can artists do to ensure the best experience and result?

MM: Being on time is a key element for a successful shoot. Waiting for one band member to show while the light is perfect and you have 10 set ups to achieve is no way to start the day.  Bringing lots of options in terms of clothing is a great idea. Getting a haircut or doing anything that radically changes your appearance right before a shoot is probably not a great idea, in case you’re not happy with it. Hitting the gym doesn’t hurt either!  And as mentioned earlier, good energy, an open mind and a willingness to try something different that may involve working a bit for, are also key elements.

AB: Where do you get your inspiration? 

MM: Most of my inspiration comes from listening to the artist’s music, and discussing the themes and things that went into writing and making the songs.

AB: What is your favourite medium to work with? Posters, album covers and portraits/band shots seem quite different in terms of space and dimension.

MM: I like working with bands because it’s challenging to come up with something different, and to have two, three, five or sometimes more people all looking great and interesting at the same time. I love the format of 12 inch vinyl, there’s nothing like seeing big artwork. Bands that are putting out vinyl in this day and age, to me, it adds a touch of class and nostalgia that I love.

AB: Have there been any disaster shoots or exceptionally good ones of note?

MM: Chris Cornell for Gibson Guitars was a definite highlight. I’ve been really lucky, there haven’t been any disaster shoots I can think of.

AB: What kind of music are you listening to?

MM: I usually listen to every kind of music, as I work with artists from a lot of different genres, from rock to country or hip hop and dance. Right now, I’ve been listening to a lot of Terraplane Sun.

AB: Are you a fan of anything?

MM: I’m a fan of old cars, music, art, photography and film.

AB: Who hires you?

MM: I usually get hired by bands and artists themselves, management companies, record labels, magazines, or marketing departments at product companies.

AB: You have received a Canadian Country Music Award not once but twice, had your work featured in major magazines including Billboard, Rolling Stone, ION, Canadian Musician, Modern Drummer, Guitar World, and Regional Musician to name a few, Randy Bachman’s autobiography has your photo of him as the cover… what’s next? Where are your sites set?

MM: My sites are set on developing artMARKet and clothingMARKet. I’m branching out into art photography, and down the road into some select clothing items. It’s new for me, the art part, because I’ve never really considered my work to fall into that category. I’ve been really fortunate though, to have been recognized by the California art community recently, with placements in two juried art photography shows, and a few of my clients have commissioned some personal work of mine, so I thought that maybe this would be a good idea.

AB: How has the internet affected photography?

MM: When I began in photography, the iconic album cover and one or two promo photos/ tour posters were what people identified with the music for one to two or even three years. Now the constant demand for new visuals is phenomenal. As a photographer, I love it, as I love shooting a lot of photos and getting a lot of different pictures from one shoot, and I love it when artists update constantly, it’s a treat for their fans.

AB: Who do you respect in your industry?

MM: Raphael Mazzucco, Anton Corbijn, and Annie Leibovitz I completely respect in the industry, and I’m a huge fan of their work.

AB: Who have been some of the people that you have most enjoyed working with?

MM: I’ve been really fortunate to have worked with amazing clients across the board. I always learn something from each of the artists I work with. One of my favourite experiences was working with Randy Bachman( Guess Who, BTO) at his home in Salt Spring Island. The place was amazing, I remember I was moving some things around his studio to set up a shot & I uncovered a set of bongo drums that were signed “To Randy, Wow, Ringo Starr”… that was pretty cool. Shooting Chad Kroeger(Nickleback) for his custom Gibson guitar at his house in BC was a great experience. He’s a true class act, incredibly intelligent, generous and fun to be around. One of my favourite shoots with 54*40 was our first one together, when we shot 8×10 polaroid. Pulling apart that big sheet of film on the day after running it through a processor hooked up to my car battery with Neil & the guys was a once in a  lifetime experience. Having producer Bob Rock in my studio with his son was overwhelming & the interest he took in my work was incredibly inspiring. One of my first ever shoots I’ll always remember was with Henry Rollins. Super intense.

AB: What drives you? What gets you excited?

MM: The picture I’m going to shoot next.

AB: How do you approach photography of people vs. of product/instruments?

MM: My experience with shooting product has been that usually the musician is included with the instrument. Then it becomes more about the person, more of a portrait.  Photographing people is about building confidence with them, whereas in shooting products and instruments I’m always looking for how to be creative with it.

AB: Where have you had to travel to for photo shoots?

MM: All across Canada, from Salt Spring Island to PEI, New York, Texas, Nevada, Nashville, and all over California.

AB: What are some of the most unusual places/sets you have shot?

MM: Monahans Sandhills in Texas, Valley of Fire Nevada, Death Valley in August, Brooklyn Bridge at 5am, rooftops in LA.

AB: Who would you like to photograph?

MM: David Bowie.

To see Mark’s work visit: www.markmaryanovich.com

Interview by Aaron Bethune

Aaron is an author, music consultant, creative collaborator and musicpreneur.

Author: www.musicpreneur.ca

Podcast: www.abovethenoise.ca

 

Image of a world map with a colorful background.

The benefits of working remotely can go on and on – avoiding the dreadful rush-hour traffic, saving commute costs, balancing work and life and more. It is no surprise that Forrester predicts almost half (43%) of the U.S. workforce will be remote by next year.

But there is one major drawback. As convenient as working remotely can be, it often leads to a lack of culture that prevents it from becoming a truly desirable option. Working at home just does not deliver the firsthand experience that many people tend to seek – fun and lively ping-pong sessions, team bonding excursions, gourmet catering or even simple happy hours.

Companies big and small are investing heavily in culture to recruit technology talent, as demand for staff has surpassed supply. A recent Boston Consulting Group study found that the demand for software developers has outpaced supply by approximately 35,000 positions and is predicted to increase six fold through 2022. Culture has even been correlated to a company’s bottom line. In fact, companies with “performance-enhancing cultures” raised 682% in revenue growth and companies that did not have a culture only grew 166%, according to a research study conducted by Kotter International and Harvard Business School professor, James Heskett.

Understanding the importance of creating a sense of camaraderie for my staff, I knew I had to find ways to build culture at Unveillance, my first startup. The problem? We had a fully remote workforce. Given these unusual circumstances, it was no easy task – I had no idea where to start. However, after taking the time to get to know my employees, here’s what I’ve found to work over the years:

Bring the water cooler conversations online

The lack of face-to-face interaction can strip any kind of personality from the collaboration between team members. That’s why I started a Slack messaging channel and populated it with random articles, videos and humorous finds for the team to share. This affords us all a few (albeit remote) laughs during the day, an experience that would usually be reserved for the “water cooler” at a conventional company.

Game play: The new happy hour

If you know your technology teams enjoy video games, then encourage a weekend or off-hours virtual session to foster bonding beyond work and relieve stress. This sends a message to your tech teams that you care about their interests and genuinely want them to be happy working at your company. If your first off-hours gaming session is successful, expand it to other teams, providing employees of all kinds with opportunities to engage virtually with their coworkers by participating in activities they all enjoy.

Say goodbye to micromanagement

There is no way to micromanage remotely, so you might as well allow your team to manage their own time according to what works best for them. For example, if employees prefer to take longer lunch breaks and then clock in additional hours after 5 p.m., let them do it! You’ll likely find that your work force is more relaxed, more refreshed and more motivated to work while they are online. If you do not trust them to do great work at their own pace, why did you hire them in the first place?

Invest in face time

Having a remote workforce does not mean you should limit yourself to communicating only via Skype, GoToMeeting or other virtual meeting platforms. Every once in a while, invest in the time to meet key team players. These meetings can reset expectations, strengthen bonds and help you obtain feedback from staff to make the company culture better.? When you take the time to meet with your teams, they know that you value them and will, in turn, feel more motivated to do above and beyond for the company. In the end, nothing truly replaces the firsthand social experience of meeting up in person.

Acknowledging the importance of culture has been a key factor in my success to date – it has helped me increase productivity in a remote work setting and retain brilliant talent who played an integral role in the acquisition of Unveillance.

Now, I continue to focus on culture at my current startup, Tagspire, a social commerce platform that allows anyone to earn cash incentives when the products they “tag” have been purchased. Like at Unveillance, Tagspire has full-time remote staff working from all over Texas and the world, and I have found that a commitment to culture has been paramount in cementing our mission even further.

At the end of the day, there is no magical formula to crack the culture code in remote work. It is instrumental to pay attention to staff’s lifestyle choices, get to know their hobbies and come up with unique practices that will effectively build a culture that your staff will embrace.

This article was written by My Say from Forbes and was legally licensed through the NewsCred publisher network. Talent HQ is a premier information channel empowering professional development for recruiting and HR communities through regional events including Denver Recruiters, Wisconsin Recruiters, Oregon Recruiters and California Recruiters.

Remote Employees: Cracking The Culture Code

Remote Employees: Cracking The Culture Code

It was a Saturday morning, sunny and relatively warm even though it was the middle of winter. Driving toward the highway, I reminded myself to rehearse my elevator pitch a few more times before that morning’s networking meeting. But before I could rehearse my pitch, I spotted a “Going-Out-of-Business Sale”…

By Alice Korngold, Co-Editor, Giving Thoughts Blog, and Author, A Better World, Inc.: How Companies Profit By Solving Global Problems… Where Governments Cannot Boards with women are not only more successful financially, but they are also more effective in achieving the company’s social responsibility and environmental purposes. Unfortunately, male board members are less likely than […]

– the book: Hug Your Haters: How to Embrace Complaints and Keep Your Customers, a vital resource for leveraging customer service as marketinghug your haters book
– the brain: Jay Baer, bestselling author, advisor to more than 700 companies (including Caterpillar, Nike, The United Nations and 32 of the FORTUNE 500), entrepreneur, and founder of Convince & Convert, a strategy consulting firm in the intersection of technology, social media, and customer service.

– the best bits: Hug Your Haters starts off with the basic premise, “Haters are not your problem…Ignoring them is.”

The book explains, “Answering complaints increases customer advocacy across all customer service channels…Conversely, not answering complaints decreases customer advocacy across all customer service channels.” So, Jay offers the very basic, simple conclusion:

“The Hug Your Haters success equation: Answer every complaint, in every channel, every time.”

He then walks you through how exactly to do that.

Hug Your Haters is based on extensive research that Jay conducted with Edison Resarch. Key findings of the research include:

There are two main types of haters: offstage haters who almost always complain first in a private, one-to-one format, often by telephone or email; and onstage haters who almost always complain first in a public venue — social media, review sites, discussion boards, or forums. Offstage haters want an answer, while onstage haters want an audience. When complaints are made by telephone, customers expect a response 91% of the time; email, 89%. When complaining in social media, only 42% of the time does the complainer expect a response. 62% of complaints are first made offstage, but that is rapidly changing.

Among the important insights Jay shares are:

“Customer service is now a spectator sport.”

“The greatest businesses in the world are training your customers on what to expect and they will eventually demand that you also meet that standard.”

“Globally, $500 billion each year is invested in marketing, compared with just $9 billion in customer service.”

– the brand story:  Jay writes about a full range of companies, from local small businesses and large established enterprises. One of Jay’s favorites, as he tells me in our interview (listen below), is Fresh Brothers Pizza, a 13-store chain in Southern California.  Debbie Goldberg is the co-owner of Fresh Brothers and she replies to every customer feedback, including Yelp reviews.

Her response to a complainer reads, “Hi Ray — I’m really sorry that you had this experience when you visited in March. We’ve made some changes in the store and I think the environment has really changed for the better. Would you consider trying us again? I’d like to send you a gift certificate so you can try us, on us!…”

As Jay writes, “Perfect.  She acknowledges the issues, apologizes, and provides a remedy.”  And she does so publicly, because she assumes, “A Yelp review is actually a representation of the thoughts of many customers.  So if they’re commenting, then it’s probably not just that one person who may have had that experience…Overall, I want people to know that, good or bad, we’re listening and we care, and we’re working on it…”

It’s a terrific example of how hugging your haters can benefit your brand.

– the bottom line: Companies can no longer afford to ignore customer complaints and Hug Your Haters is the bible for embracing customer service as a competitive advantage.

Listen to my conversation with Jay to learn:

how customer expectations for what a business can and should do are changing how Discover Card is beating out larger, better-resourced competitors with customer service why Jay has made it a goal that 18-24 months from now, people won’t be able to name specific examples of extraordinary customer service

other brand book bites:

Mastering the New Media Landscape by Barbara Cave Henricks and Rusty Shelton Dare to Serve by Cheryl Bachelder Youtility by Jay Baer

The post brand book bites from hug your haters appeared first on Denise Lee Yohn.

By Ahsiya Posner Mencin, Director, PULSE Volunteer Partnership, and Manu Juneja, Global Volunteering Manager, GSK This is a new kind of year for GSK and the PULSE volunteering program. First, we’re creating different volunteering options for our employees worldwide to fit with the various interests and needs of all stakeholders across the globe.  Second, we’re […]

This post is second part of a two part series, in which I describe how the web is providing you relevant information from the ever swelling ocean of information. In the first part, I described what strategies internet based companies use to organize new information continually. Click here to read Part 1/2.

In this part, I will describe some strategies that internet based companies use to present relevant information in an easily assimilable way.

Presenting

1. Maximizing Information Transmission Efficiency
Web pages overloaded with text and hyperlinks are giving way to cleaner layouts and more visual content. Most well designed websites provide a very good sense of modularity and hierarchy in their front-end architecture. I think there are at least two distinct styles which deserve mention. First, where information is presented in a single column, as if, on a long canvas, and you just need to scroll down to see more and more information. Some examples are the websites of Wunderlist, MotoX, Spotify and Uber. Second, where the web-page is divided in grids, and information is usually presented in the form of large thumbnails. Pinterest, Groupon, eBay, your Facebook timeline and Google+ sport such a style.

Spotify Pinterest

2. Recommendations
From Zappos’, “Customers Who Bought This Item Also Bought” to YouTube’s “Recommended for you”, making recommendations to visitors has become a rave across the web. Companies make recommendations in order to make visitors stay longer on their websites, so that they end up purchasing more stuff and/or clicking on more ads.

3. Portability across devices
Many people in developed countries use more than one computing device. Those who do so, have come to expect seamless functioning of websites across their devices. This is being achieved thorough what is known as ‘responsive web design’, which refers to web-designs that fluidly change and respond to fit any screen or device size. Some of the prominent companies which have already adopted such a web-design are: Microsoft, Starbucks, The Next Web, and Time magazine. Responsive web design when used with cookies enable websites to remember stateful information (such as items in a shopping cart) of visitors, thus making the transition across devices even more seamless.

Responsive Web Design

For the success of a good idea it important to understand the context in which the idea will materialize. What I have described in my two post series, I believe, are very fundamental aspects of operating in today’s internet based business context.

What is your take on doing business in today’s internet based business context? Would you like to add something to the information I presented in the post? I would love to know your views.

To stay tuned with me Follow @nbhaskar888