1. Official Mobile Strike Super Bowl 50 TV Commercial, Arnold’s Fight
Creative Agency: 215mccann
View count: 102,988,951, uploaded on Feb 7, 2016

2. Knorr, Love At First Taste
Creative Agency: MullenLowe
Media Agency: PHD, Mindshare
View count: 60,518,426, uploaded on Apr 25, 2016

3. Nike Football Presents: The Switch with Cristiano Ronaldo, Harry Kane, Anthony Martial & More
Creative Agency: Wieden + Kennedy
Media Agency: Mindshare
View count: 58,639,737, uploaded on Jun 9, 2016

4. Samsung Galaxy S7 and S7 edge: Official Intro Launch
View count: 46,414,146, uploaded on Feb 21, 2016

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5. Clash Royale: Theme Song (Official TV Commercial)
Creative Agency: Barton F. Graf
View count: 38,314,554, uploaded on Aug 4, 2016

6. Mountain Dew Kickstart: Puppy Monkey Baby | Super Bowl Spot
Creative Agency: BBDO
Media Agency: OMD
View count: 28,020,947, uploaded on on Feb 3, 2016

7. Always #LikeAGirl – Keep Playing
Creative Agency: Leo Burnett
Media Agency: Starcom Mediavest Group
View count: 27,826,999, uploaded on Jun 28, 2016

8. The Chase – Hyundai Super Bowl Commercial | The 2017 Hyundai Elantra
Creative Agency: INNOCEAN USA
Media Agency: Canvas Worldwide
View count: 26,154,262, uploaded Feb 1, 2016

9. #Pokemon20: Pokémon Super Bowl Commercial
Creative Agency: Omelet
Media Agency: MediaCom
View count: 25,364,933, uploaded on Jan 25, 2016

10. Skittles: “The Portrait” w/ Steven Tyler. Super Bowl 50 Commercial.
Creative Agency: DDB Chicago
Media Agency: MediaCom, Starcom
View count: 24,288,291, uploaded on Feb 2, 2016

Note: View counts are as of December 30, 2016; uploaded on is the date the ad was first published on YouTube.

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 3 Disruptive Shifts Require Brands To Think Different

For brands to succeed in the next decade, they will have to realign their thinking and operating model so that they can not merely function, but actually matter.

Here are three of a growing number of new requirements to earn a place in the future.

1. Employee Advocacy Instead Of C-Suite Spokespeople – In old models, the highest ranking officials at a brand or company spoke for that organization. But there’s a problem that has now surfaced for brands. The most vocal and influential employees may not be VPs or SVPs but simply managers who have built up an effective social media influence. These employees can now be advocates on behalf of brands as subject matter experts if those brands move toward a flattened matrix model and give up on the hierarchies of the past. There should no longer be one defining voice for a brand but many. Brands that align their organizations in this way no longer have to rely on one voice but can rely on hundreds if not thousands of employees to help carry their conversations to current and potential customers. Software like Sociabble and TrapIt can come in handy in these scenarios. What also can be handy is how you hire and retain employees. The most successful brands have talent that are interchangeable. Put emphasis on who you hire and seek those that can be generalists and understand a lot of areas rather than specialists who only understand one. This is important in case business pivots and your brand needs to shift with it.

2. Contextual Conversations Instead Of Managed Narratives – Narratives are dead just like managed public relation programs. Customers are asking for transparency, authenticity and open honesty from every company in which they do transactions. As a result, managed perception is now a thing of the past. Customers can see that brands are simply trying to get people to think or feel a certain way and will move toward brands that are real than those who are simply corporate by design. As a result, you should be figuring out what matters to people and how you fit contextually into that conversation. You should also be able to develop points of view in real time based on what is happening in the world. If you plan everything, what if the world drastically changes? Also you don’t have to be everything for everyone. If your brand doesn’t matter to people around cultural events, then you shouldn’t be trying to insert yourself into those scenarios. Brands that did this the past three years have been ridiculed due to the fact they were “trying too hard” to be something for everyone. You don’t need to do any of that anymore. Just be you, and people will love you as a result.

3. Behavioral Experience Instead Of Channel TacticsBrands still do marketing in silos and this is detrimental to how humans behave. Humans use a variety of different methodologies to find out information. If you are going to invest in a better way to measure effectiveness in the next year or two, align your marketing around the design experience of humans, not channels. This means you no longer should be doing digital or social marketing, but marketing where digital, social, email and mobile help people with decisions based on what they are doing at a point in time. This “point in time” scenario is more relevant to how people behave and marketers and brands must adjust to this fact. The most agile brands that are aligned around how people behave will perform the best over time because they can see where they need to invest or divest based on how their customers really behave. Right now, most brands are just piling cash into areas because they are bright shiny objects. Such thinking will bankrupt them in the short run and may not reach people in ways in which they truly interact. People aren’t shaped around marketing channels but around the world at large. Each person’s world is different from another person’s but we still share experiences as social animals. Brands that realize this will perform better because they will align around the complexity of what motivates people rather than how people are motivated by tactics.

Learn how to keep your brand relevant in the 21st Century in my new book Disruptive Marketing.

Don’t let the future leave you behind. Join us in Hollywood, California for Brand Leadership in the Age of Disruption, our 5th annual competitive-learning event designed around brand strategy.

The Blake Project Can Help: The Brand Positioning Workshop

Branding Strategy Insider is a service of The Blake Project: A strategic brand consultancy specializing in Brand Research, Brand Strategy, Brand Licensing and Brand Education

FREE Publications And Resources For Marketers

Why Habits Build Business And Brands

Habits are good for business. In fact, many industries could not survive without them. The incentive systems and business models of the companies that make habit-forming products require someone gets hooked. Without consumer habits, these habit-forming businesses would go bust.

While most of us think of cigarettes or gambling as habit-forming products, the fact is, a much wider swath of industries rely on consumer’s using their products without thought or deliberation. These habit-forming businesses have no secret agenda or nefarious ambitions. They are in business to give people what they want, even if at times, what the consumer wants isn’t necessarily good for them. But like every other company, habit-forming businesses are run by well-intentioned people. Hard-working folks with families and dreams of their own. So how then can these two realities coexist? How can companies seek to hook their customers, while also being run by decent people who have just as visceral of an aversion to manipulation as the rest of us?

The Habit Business

The answer lies in the business imperative. An enterprises’ worth is the sum of the future profits it will generate. MBAs are taught to calculate the value of an enterprise this way and it is the benchmark investors use to determine the fair price of a company’s shares. CEOs and their management teams are evaluated by their ability to increase the value of their stock. Their job is to implement strategies to grow future cash flow by some combination of increasing revenues and decreasing expenses.

Creating consumer habits is an effective way to drive share price by increasing what companies call “customer lifetime value.” CLTV is the amount of money made from a customer before they switch to a competitor, stop using the product, or die. Some products have a very high CLTV. Credit card customers for example, tend to stay loyal for a very long time and are worth a bundle.

Someone Must Get Hooked

Acquiring customers is expensive and time consuming. Ensuring customers are habituated to using a product decreases these expenses, thereby increasing enterprise value.

It’s worth noting that a surprising number of businesses follow a negative binomial distribution, also known as a Pareto concentration. Typically thought of as the 80/20 rule, the phenomenon occurs wherever a few buyers account for the vast majority of revenue. However, at times that split can be much more skewed than one might think.

While for most consumer goods, the concentration tends to be 60/20, for online gaming companies like Zynga, 100% of the revenue comes from just 2% of players.

In most consumer-facing businesses the Pareto Law applies. These customers are obviously very important to the company because without them, the enterprise could not survive, their profit margins simply would not allow it.

The combination of a business imperative to drive shareholder value by increasing CLTV along with the identification of the most loyal customers, means companies spend significant resources competing for a small set of “heavy users.” Habit-forming businesses are therefore highly motivated to hook customers – and keep them using their products for as long as possible.

Contributed to Branding Strategy Insider by Nir Eyal. Excerpted from his book Hooked: How to Build Habit-Forming Products

Build A More Valuable Future For Your Brand. Join us in Hollywood, California for Brand Leadership in the Age of Disruption, our 5th annual competitive-learning event designed around brand strategy.

The Blake Project can help you identify and develop your brand purpose.

Branding Strategy Insider is a service of The Blake Project: A strategic brand consultancy specializing in Brand Research, Brand Strategy, Brand Licensing and Brand Education

FREE Publications And Resources For Marketers

The Adblockalypse

Fed up with the flood of ads getting between them and the content they seek, consumers have turned to ad blocking to clean up their online experience. Not only are they banishing the ads that annoy them, thanks to ad blockers, they’re hardly seeing any ads at all — it’s the adblockalypse.

25 Marketing Articles For A Changing World

What will the new year bring brands? From our perspective of the marketing world, at least 365 opportunities.

Opportunities to know your customer better, build stronger bonds, create value only you can deliver, forge new relationships and accelerate growth. Opportunities as large as the future you seek for your brand.

As we surge forward into a new year we thank you Branding Strategy Insider readers for offering your ideas, questions, suggestions, opinions and sometimes opposing views. You have given us the opportunity to grow as authors, educators and brand consultants, and have helped make Branding Strategy Insider the leading resource for marketing oriented leaders and professionals.

Now a look back on the 25 most read thought pieces of 2016 on Branding Strategy Insider. From first person accounts of iconic brand strategy to dramatic shifts in how brands are built and the disruptive marketing trends responsible to what brands need to do to stay relevant, we kept our focus on preparing marketers for what’s now and what’s next and for the journey every brand must take to earn a place in the future.

1. Twenty Motivations That Drive Brand Loyalty: Why do consumers keep brands in their lives? For all the talk that consumers don’t care about brands anymore and that loyalty is a thing of the past, the fact remains that branded goods account for huge swathes of the purchased economy. So what is it that people are attracted to? Here are 20 motivations, in no particular order, for why consumers might not choose the many alternatives being offered them.

2. Ten Disruptive Marketing Trends: Ten disruptive marketing trends that are shaping the future of brand leadership.

3. Ten Uniquely Powerful Brand Strategy Concepts: There are no shortcuts to building successful brands but there are many pathways. Here are ten you may not have considered.

4. The Business Model Of Luxury Brands: Luxury is a business model. This has been empirically fine tuned through time by those luxury brands that dominate the pantheon worldwide: Louis Vuitton, Chanel, Gucci, Hermès, Ferrari, Rolex and so on. These companies, many of which are still family owned, have crafted a unique common business model, a pillar of their resilience and profitability. It’s a business model that runs contrary to most present business models in any sector.

5. The Four Most Powerful Brand Codes: How do we recognize a brand? What do consumers see, and how different is that from the ways brands are structured? The most powerful brand codes seem to take these four forms.

6. Eight Marketing Beliefs That Are Hurting Brands: What could possibly be leading marketers astray today? Here are eight beliefs that are hurting brands.

7. The Measures Of Brand Equity: Every established brand should have a clear understanding of its brand equity.

8. Confusing Brand Strategy With Creative Strategy: Brand strategy and creative strategy are both necessary but the terms are not synonyms. Brand strategy is the business case for change at a brand level. It envisages the future position of a brand in the marketplace, based on the company’s wider business aspirations and its ability to deliver and market brands that align with that desired position.

9. How Brand Perceptions Are Formed In The Mind: Compelling research offers good news for brand managers because it reaffirms the importance of branding. It’s not just about the product inside. The brand matters because it tells consumers what to expect and influences how they evaluate a product. A strong brand gets the prefrontal cortex on your side.

10. Lies And The Declining Trust In Brands: Here are four factors that may be driving some brands to disregard consumer trust as a license to operate.

11. What Brands Need To Do To Stay Relevant: Brands come alive for people when they encapsulate ideas that consumers want to have in their lives. That’s partly what makes brands distinctive and desirable. So what do you do when your core idea is no longer as attractive as it used to be?

12. How Nike Shifted From A Sales To Marketing Mindset: When I stepped into the role of planning director inside Nike in the spring of 1986 marketing was a dirty word. At that time a marketing department didn’t exist and Nike had never written an annual marketing plan. There were three main obstacles preventing Nike from adopting a brand planning process.

13. Ten Guiding Principles For Effective Brand Building: At the heart of brand building is the search for more meaningful ways to connect with customers or end consumers. Getting good at connecting with consumers and building strong and relevant brands requires an end consumer orientation regarding how you frame problems and ask questions.

14. Seven Customer Experience Mistakes Brands Make: It’s widely known, and too often forgotten that brands stand or fall based on the customer experiences they create. If your customer experience is in free fall, one or more of these seven mistakes are most likely to blame.

15. Five Ways To Keep Your Brand Current: One of the hardest judgment calls for brand managers is currency. Brands must change to stay consistent yet they must also remain recognizable in order to preserve brand equity. So what should you change, and when?

16. The New Era Of Strategic Brand Partnerships: Partnership is about bringing brands together in arrangements that consumers want to have bundled in their lives. To be successful, brands will need to “plot” their position in consumers’ lives much more exactly.

17. Brands Grow With Empathy: The more empathy, the more validation. The more validation, the deeper the relationship. The deeper the relationship, the more commercial success of the brand through the return of repeated purchase, loyalty, advocacy, and ultimately cult status. Brands often fall short of establishing this chain reaction because, from the outset, brands fail to do a number of things.

18. Seven Insights For Emotional Branding: Leading brands have long studied the minds of their target customers, leveraging advances in psychology and behavioral science to gain competitive advantage and accelerate growth through strong emotional connections. For these brands no leadership ‘buy in’ is necessary. They are well past the ‘why’ and are perpetually interested in the ‘how’.

19. Two Powerful Lessons In Brand Pricing And Value: Two short stories illuminate powerful lessons in pricing and value for marketers and the brands they serve.

20. Five Brand Positioning Models: The P-A-S-P model (Purpose, Ambition, Strategy, Proposition) will be new to some as the expression ‘proposition’ rather than ‘positioning’ is used.

21. Eight Ways To Create Powerful Brand Rituals: Call them rituals, ceremonies, habits … associating a brand with a set behavior can have a powerful effect on loyalty and enjoyment.

22. Twenty Five Questions Every Startup-Brand Must Ask: Some searching questions, by way of a guide, for the leaders of companies expecting to build lucrative brands in the years ahead.

23. Brands Are Missing The Point Of Content Marketing: The intention of content marketing is to create stronger bonds with consumers. Sadly, that is not what is happening.

24. The Business Case For Building Brands: The next time you are asked to make a case for building a strong brand refer to the following eight fact-based insights.

25. How Disruptive Marketing Is Shaping Our Future: We know that the brands of the future will look a lot different from the brands of today. However, many brands are taking a long time to figure out exactly what they will look like. And all the while, the clocks are ticking and the business models are being burned to the ground.

*26. (Honorable Mention) Ten Characteristics Of The Modern Marketer: Today it is no longer enough to say you have digital “experts” or that you are data-driven. What does that mean in a perpetually changing world? So what will help marketers go above and beyond in the 21st Century? A well-rounded person who has these 10 skillsets.

Build A More Valuable Future For Your Brand. Join us in Hollywood, California for Brand Leadership in the Age of Disruption, our 5th annual competitive-learning event designed around brand strategy.

The Blake Project Can Help: The Brand Positioning Workshop

Branding Strategy Insider is a service of The Blake Project: A strategic brand consultancy specializing in Brand Research, Brand Strategy, Brand Licensing and Brand Education

FREE Publications And Resources For Marketers

By Vanessa DiMauro It’s that time of year again – holiday lights, sleigh bells and, of course, predictions for how the year ahead will unfold. This is what I see when I look into the snow globe of digital transformation. There will be a huge shift toward selective customer intimacy With the rise of digital […]