Looking for great CX quotes? Quotes on storytelling? Quotes on competition? Quotes on grit? The Qualtrics Insight Summit 2017 was full of soundbites from thought-leaders and celebrities including Clay Christensen, Angela Duckworth, Joe Pine, Omar Johnson (former CEO of BEATS by Dr. Dre), and Qualtrics’s very own CEO Ryan Smith. Check out these great CX quotes and more:
Always tell a story.
– Omar Johnson, former CMO Beats by Dre — on how Beats saw itself as an entertainment company, not a headphones one
The markets you’re serving are bigger than you think they are; and you can understand them if you consider the jobs people need to get done.
– Clay Christensen, Harvard Business School Professor
Companies don’t need more data; they need different data.
– Ryan Smith, Founder and CEO, Qualtrics
The moment you put a number on your packaging, you become obsolete , because your competitors can always print a better one.
– Omar Johnson, former CMO Beats by Dre — on competing on experience instead of data
Experiences are a distinct economic offering.
– Joe Pine, author of The Experience Economy
Organizations are disproportionately rewarded when they deliver great experiences and disproportionately punished when they don’t.
– Ryan Smith, Founder and CEO, Qualtrics
Nice rarely rises to the level of memorable.
– Joe Pine, author of The Experience Economy — on how customer experience is so much more than customer service
Operational data no longer delivers a competitive advantage because everyone is looking at the same data.
– Ryan Smith, Founder and CEO, Qualtrics
Great people + great experiences = magic
– Joe Pine, author of The Experience Economy
Perseverance + Passion for the long term = Grit
– Angela Duckworth, author of Grit
If you take one day off, it takes two to get back.
– Michael Phelps, winner of 28 Olympic medals
Focus makes a big difference.
– Clay Christensen, Harvard Business School Professor – on trying to compete with too many others and not winning against any of them
I wanted to do what no one else did, so that made me work like no one else.
– Michael Phelps, winner of 28 Olympic medals
Happiness and grit go hand in hand.
– Angela Duckworth, author of Grit
If being a genius means working with all your heart on something you love…than anyone can be one.
– Angela Duckworth, author of Grit
Curated by Denise Lee Yohn,
keynote speaker and author of
What Great Brands Do: The Seven Brand-Building Principles That Separate the Best from the Rest
and the e- book
Extraordinary Experiences: What Great Retail and Restaurant Brands Do
http://deniseleeyohn.com
@deniseleeyohn
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